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Trust Account Management – 10 Mistakes to avoid
Mistakes in business are inevitable, from simple typos to missing a meeting or sending an email to the wrong recipient. Most times these mistakes are
Five insights to help you drive change at your firm
Driving change at law firms is hard for many reasons – but it is something that law firm leaders must excel at in order to
NRC Update – The FilePro Dashboard
In the last NRC article, we alluded to a significant change coming to FilePro. Over the last two years we’ve more than doubled our investment
Small Business Snapshot Revealed by the Voice of Australian Business
The Voice of Australian Business Survey reveals that just 26 per cent of small-to-medium enterprises (SMEs) used external consultants in their decision making and less
5 fears about client feedback (and how to overcome them)
The value of client feedback to professional services firms is well documented. Good client feedback can – and should – help inform the way your
Mystery shopping first impressions – 5 common weaknesses
To acquire new clients in a cluttered marketplace you need to invest in both online and traditional marketing – you already know this. Yet, what
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