Five insights to help you drive change at your firm
October 23, 2016
Driving change at law firms is hard for many reasons – but it is something that law firm leaders must excel at in order to
Category: Thought Leadership
Small Business Snapshot Revealed by the Voice of Australian Business
September 18, 2016
The Voice of Australian Business Survey reveals that just 26 per cent of small-to-medium enterprises (SMEs) used external consultants in their decision making and less
5 fears about client feedback (and how to overcome them)
September 18, 2016
The value of client feedback to professional services firms is well documented. Good client feedback can – and should – help inform the way your
Mystery shopping first impressions – 5 common weaknesses
September 18, 2016
To acquire new clients in a cluttered marketplace you need to invest in both online and traditional marketing – you already know this. Yet, what
ALPMA 2016 – Creating a blueprint for change
August 20, 2016
It’s that time of year again – ALPMA Summit 2016 is here. This year the conference will focus on ‘creating a blueprint for change’ at
4 keys to convert more incoming enquiries
August 20, 2016
In Legal Futures’ recent survey, only three in ten people who have a legal issue seek advice. Of those, just over half go to a
3 lessons from Australia’s first completely digital conveyance
August 20, 2016
Over 20% of legal professionals believe complacency is threatening innovation in the legal market. This was one of many interesting findings from the recent Transaction
The paper paradox (or why email is unproductive)
August 20, 2016
A law firm is an information business. Put simply, lawyers provide information – in the form of advice – protecting their clients. This advice is
12 critical performance indicators beyond the billable hour
July 20, 2016
What gets measured gets improved. Many law firms fail to measure a number of critical performance indicators, meaning they fail to track behaviours and strategies
Reduce professional indemnity risk with four simple steps
July 20, 2016
As you’re no doubt aware, Professional Indemnity Insurance (PII) is required by every law firm in Australia. And because it’s a requirement, many firms simply
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