What is on every law firm’s website? A promise of client service excellence. Yet, does your firm have a program in place to train teams

As has been predicted for a while now, the legal profession is undergoing a significant transfer of ownership and clients from one generation to the

Within today’s legal profession, there are many opportunities for acquisition. These opportunities arise due to market changes, which also prompts a highly competitive approach to

How do you get professionals to contribute to your firm’s business development from the very moment they start? It’s one of the hottest issues in

Mistakes in business are inevitable, from simple typos to missing a meeting or sending an email to the wrong recipient. Most times these mistakes are

Driving change at law firms is hard for many reasons – but it is something that law firm leaders must excel at in order to

The Voice of Australian Business Survey reveals that just 26 per cent of small-to-medium enterprises (SMEs) used external consultants in their decision making and less

The value of client feedback to professional services firms is well documented. Good client feedback can – and should – help inform the way your

To acquire new clients in a cluttered marketplace you need to invest in both online and traditional marketing – you already know this. Yet, what