What we can learn from mature RegTech markets
May 23, 2018
Tranche 2 of the AML/CTF Act 2006, will challenge the Australian “she’ll be right” mentality as gatekeepers of all sizes will come under greater scrutiny
How to write a legal case summary that gets read
May 23, 2018
Most law firms realise that they can win work by producing content that engages potential clients and shows off their expertise. And an effective way
Four reasons your law firm should have a blog
May 23, 2018
Can you imagine running a law firm without a website? Like websites 10 or 15 years ago, a blog is now a requirement for law
The soft skills to build client service excellence and staff loyalty
April 15, 2018
Transforming your law firm’s culture to strengthen Client Experience Excellence (CXE) capabilities is more than about creating a ‘warm and fuzzy’ vibe. Ann-Maree David, CEO
FilePro Best Practice: Risk management
April 15, 2018
Risk management should always be on the agenda for lawyers and practice managers. But it can take time and is often overlooked in a busy
Five reasons multiple monitors are essential for law firms
April 15, 2018
Do you find yourself constantly switching between multiple documents or spreadsheets? If so, it may be time to upgrade to two monitors. A couple of
A tale of two law firms – Of flying and floundering
April 15, 2018
In the past couple of months I have worked on two consulting engagements. These two firms, which were very similar in many ways, have helped
How great online content helps you stand out from the crowd
March 25, 2018
Ian Mountford, Founder of Fit For Social, discusses the burgeoning world of online content, as well as why and how law firms should get involved.
A five-minute guide to 2018’s legal market
March 24, 2018
This year we will see the tipping point for many major developments in the legal market. Joel Barolsky, MD of Barolsky Advisors and Senior Fellow
How service expectations are leaving law firms behind
March 24, 2018
CXINLAW’s 2018 Client Experience (CX) Benchmark report, First Impressions Convert, explored how effectively firms are responding to new enquiries. The report highlights that only 1
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