All our support, updates and training options are included in the file price. Indeed it is in our interest to have all our customers on the latest release of FilePro and fully trained, as this reduces our time spent in support whilst maximising a firm’s return on their investment – a truly win-win situation. We pride ourselves on our support. We have over 450 clients who will attest to the high level of local and technical support they receive.

The directors believe that FilePro should be affordable for small and large practices alike and we want everyone in the practice to use it. The only way to achieve this was to opt for a consumable pricing model and not per seat licences. Our implementation costs are based on the real cost of the customisation, installation, training, data migration and on site implementation of FilePro for your practice.

Yes, your existing precedents can be converted for use into the FilePro template format and registered as templates in the system. Data fields can then be added directly from the database such as Contact information (eg Purchasers / Vendors / Plaintiff / Defendants etc), data from the Conveyancing or Court tabs (eg purchase price, settlement date, court name, proceedings number etc) as well as data your firm has customised to record about a matter or a Contact. You also have at your disposal all of Word’s mail merge functionality (eg IF and ASK statements) so dependent upon the complexity of the precedent, any additional ‘smarts’ required can be added. Our implementation team work with each new client to discuss the firm’s specific data/document conversion requirements prior to implementation to ensure a smooth transition from day one.

Yes, FilePro has a seamless connection into PEXA. Through integration with InfoTrack and Dye & Durham, you can now create PEXA workspaces directly from the matter in FilePro with all your relevant matter data pre-populated.